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Utilities
With consumers finding it easier to switch utility providers, retaining and attracting new customers has become more important. Our research techniques provide insight to customer, stakeholder and employee relationships, and provide an understanding of what drives customer loyalty and switching behaviour.
By applying effective research techniques, insightful feedback can be applied to validate services against regulatory requirements. In the water and gas sectors, event based measures and accuracy of data are critical reporting criteria.
Net promoter and zones of customer tolerance are key measures, supporting understanding of service levels acceptable to customers and maintain customer loyalty.
Effective research design and working in partnership with customers who value the highest levels of quality and technical expertise are key requirements of developing robust research programmes capable of delivering against business objectives.
Our products and services have evolved to support organisations improve understanding of stakeholder requirements. We deliver effective research output assisting our customers to develop processes supporting customer satisfaction, customer loyalty, understanding customer Touch Points, service promise and key drivers of satisfaction.
Maven have provided research to the following utility companies:
Maven is registered with Achilles, Reference Number: 87147
To find out more about our experience within the utilities sector please use the contact form or call us on 01494 688400.
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