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SMS Research
Maven's SMS technology allows us to access your customers using a common medium of communication – the mobile phone. Real-time data collection and reporting ensure the fastest possible turnaround of results for you and your clients. And this method is flexible enough to conduct highly targeted research among small samples or to engage your entire customer base.
Using SMS technology, Maven can send routed surveys to your customers, one question at a time. The process is fast, non-invasive and simple to use. A single text response is sent out, and as the respondent replies, the questionnaire will follow your routing one text at a time. All networks are now covered with free text services, your customers do not need to pay a penny to let you know what they really think.
Uses for SMS research include:
• Point Of Sale
• Database Acquisition
• Net Promoter Scores
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“We have found Maven very helpful in setting up effective questionnaires and timely in analysing results. Reports have been presented in a simple format making them easy to read and understand. ”
Imperial Commercials |
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