Resource Outsourcing - A Project Managed Solution
More and more businesses are turning to resources outsourcing as a way of removing the burden of administration of staff resources for their internal customer management teams to shift their focus back to people strategies and customer delivery. They are looking to save costs, but increasingly, to maintain excellent service to their customers.
Do you seem to be constantly recruiting and interviewing for roles within your call centres and never having time to review your internal customer metrics? Are budgets getting tighter but service demands higher?
Maven provides a range of scalable resourcing solutions to organisations of all sizes, providing:
- significant cost savings and ROI;
- operational efficiency – flexible, scalable staffing pool;
- effective people management;
- 4 hour replacement staff cover in event of sickness etc;
- fully project managed service offering;
- TUPE management.
Our outsource solution supports organisations where a skill set is required but not readily available internally, or where budgets are limiting headcount. Your organisation will benefit from our expertise and experience, bringing best practice processes within a flexible range of services under one contract.
We specialise in customer service resourcing for call centres and in the automotive industry.
One of our client requirements included setting up a team to liaise with and manage inbound customer product and recall enquiries. Maven provides them with a bespoke project managed solution that trains, manages and recruits a core team of 10 staff managing some 24,000 calls each year. They are currently running at a call handling rate of 99%.
All our solutions will enable a shift in your internal focus to delivery, whilst we ensure our people are meeting your needs. Above all, outsourcing to Maven is a partnership - a constant two-way conversation with the aim of making your business work better, at a lower cost.
Start the conversation today by calling our team on 01494 688400
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