Maven Research Launch CSM Pro

New B2B research tool to drive long term client relationships for the professional services sector

Maven Research has developed a customer satisfaction measurement tool designed to be a central part of client relationship management. This tool is aimed at professional services where clients are often very senior, high level decision makers and stakeholders, and where Maven has a rich pedigree.

CSM Pro provides a data measurement process to enable baseline scoring, benchmarking and thought tracking of customers. The programme focuses on customers key expectations in regards to their professional service providers and is committed to measuring and understanding long term business partnerships and building and maintaining trust within the B2B arena.

The CSM Pro tool is compatible with all types of data collection including face-to-face, telephone and online research. Data and reporting solutions can be provided online and are bespoke and branded to client specification.

Significantly, CSM Pro reports are available within 24 hours from completion of interview and have an in-built early warning system highlighting any level of customer dissatisfaction. Thus enabling a swift response to address concerns, resolve issues, and increase customer satisfaction amongst less satisfied customers.

CSM Pro is a valuable tool that drives long-term relationships through effective delivery of data and analysis.

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