Maven Participate in CompariSat® Results Presentation

In the early morning of September 11th, the Munro CompariSat® results presentation took place in central London. The event attracted companies such as Yell, BT, British Gas, The Natural History Museum and The Identity and Passport Service who had been benchmarked in the study. Maven was also heavily represented by Kathryn Courtenay-Evans (Managing Director), Amanda Donnelly (Research Director) and Paul Tinworth (Research Executive).

The session, chaired by FDS Managing Director, Charlotte Cornish, began with Richard Hepburn (Munro CEO) delivering a speech on his award winning paper ‘Using Value Disciplines to Improve Research Effectiveness’. After this, the delegates took part in an activity based on ‘Value Disciplines’. This was met with great abandon and provoked some ‘robust’ discussion amongst the tables!

Will Ullstein (FDS Research Manager) presented an overview of the CompariSat® results.

Waitrose scored the highest percentage for overall customer satisfaction, whilst there were four new entries into the CompariSat® top ten rankings. Yell achieved the distinction of having the highest proportion of customers giving top scores for overall satisfaction in the survey. The results also showed a general rise in the average mean scores to reach the top ten. This is indicative of the rise in customer satisfaction standards.

CompariSat® aims to help clients to benchmark the performance of their organisations against best practises within their own industry, and against market leaders in other UK industries.

For further information about CompariSat® and to find out how your company could be involved in the 2008 study, please contact comparisat@fds.co.uk.

18 Sep 2007 00:00:00 (Source: Maven)