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Research Methodologies
Maven recommend and apply proven and tested models, aligned with robust research techniques, to provide clients with bespoke research solutions.
Our research methodologies include, but are not limited to:
Gap Analysis
Our BQF recognised methodology provides unsurpassed insight into customer, employee, supplier and stakeholder expectations, perceptions and gaps in service provision.
Tracking Research
Often designed using SERVQUAL (Gap) techniques or previous research, our tracking studies are used by organisations across all sectors, specifically for tracking customer satisfaction and loyalty.
Maven® CSM Pro
CSM Pro is a tool for the continuous measurement of customer satisfaction aimed at the professional services sector, where long-term relationships and partnerships with customers are key to a successful business.
Maven® Customer/Employee Link Model
Do you currently carry out separate employee and customer research? We can demonstrate significant payback of applying a common approach.
Maven® Recruitment Evaluation Programme
Attracting and retaining the right calibre of staff is the goal of any forward thinking business. How do you measure feedback of your recruitment process?
Maven® Benchmarking
How do your customer, employee or stakeholder results compare to other organisations?
Additional methodologies include:
• Lost Sales Analysis
• Maven® 360 Degree Business View
• Value Mapping (Bradley T Gale)
• Product Features Determination
• New Product Evaluation
• Service Features Determination
• Impact on Society Measurement
• Buying Behaviour Research
Please contact us to find out more about how these research methodologies can help you to achieve your business objectives.
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