homeresearch servicesmethodologiesbenchmarking

Maven® Benchmarking

How do your customer/employee results compare to other companies? Is your automated answering system really that bad or do all users just dislike them? Maven® offers its clients the chance to have anonymous data from other service providers around key service areas or meet up and discuss results and processes person to person.

One of the biggest mistakes people make when beginning their benchmarking endeavour is that they only look to benchmark someone within their own industry. Although this doesn't hurt, you probably already know enough about your industry to know what works and what doesn't. Worse yet, some people think they must benchmark their competitor.

What if the competition is worse than your company? Seems like a pretty good waste of time and energy. Instead how about benchmarking a company that is well known for being a good model, sometimes referred to as Best Practices, Exemplary Practices, and Business Excellence.

back to research methodologies