homeresearch servicesinterviewingivr

0800 Automated Interviews- IVR and Electronic/Operator Interviews

IVR
Maven-web has invested in IVR and electronic assistant technologies. Whilst not appropriate for all surveys, IVR can be a quick and easy data collection method, allowing your customers to tell you precisely what they think – when they think it. By offering freephone/local rate numbers to your respondents distributed the way they can most easily find it (e.g. posters, till receipts, mailings, advertising), you give your customers or employees a way to answer your questions that is straightforward, convenient, fast and efficient.

Telephone - Instant Voice Recognition (IVR).
This software allows responses to be collected via voice recognition. The questionnaire is recorded and played down the phone line to the respondents who verbalise their responses. Responses are collected and stored onto a central server. From this you have the opportunity to witness your results, as they are gathered "real time".

Telephone - Auto Assist.
The questionnaire is recorded and played down the phone line to the respondents. The numbers on the telephone keypad represent the answer options, and respondents are asked to press the button, which relates to their response. The responses are collected and stored onto a central server. Again real time reporting represents an opportunity with this method of data collection.

back to interviewing