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Customer/Employee Link Model
We believe there is a direct link between customer satisfaction and loyalty and the engagement of your employees.
Each process that supports customer management will be run by your internal or external teams. If these individuals are de-motivated or facing barriers to service delivery then this can impact your customers.
We work with organisations using data from their customer and employee programs to link the findings and uncover areas that can really make a difference to their customers.
Do you currently carry out separate employee and customer research? We can demonstrate significant payback of applying a common approach.
Maven can advise how to maximise return from your survey results or build a bespoke programme that links customer feedback directly into employee actions.
Contact us to find out more
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“Yorkshire Water’s aim to provide ‘a great customer experience’ is supported by Maven’s ongoing telephone research. Maven provides efficient project management, meaning our results are reliable, accurate and always provided in a timely manner. ”
Yorkshire Water |
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