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CSM Pro
CSM Pro is a tool for the continuous measurement of customer satisfaction aimed at the professional services sector, where long-term relationships and partnerships with customers are key to a successful business.
Features include:
- Milestone trigger points throughout customer lifecycle
- Multi-mode data collection capability
- Ability to gather competition benchmarking data
- Early warning alert system
- 24 hour turnaround of results
- Bespoke online reporting
CSM Pro is a valuable tool that drives long term relationships through its effective delivery of data and analysis.
Contact us to find out more
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“Yorkshire Water’s aim to provide ‘a great customer experience’ is supported by Maven’s ongoing telephone research. Maven provides efficient project management, meaning our results are reliable, accurate and always provided in a timely manner. ”
Yorkshire Water |
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