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Ensuring Constructive Feedback
We know that many companies and organisations will already conduct internal research, usually in the form of an employee opinion or attitude survey. This well-intended initiative usually, and fairly quickly, becomes discredited in the eyes of both the employees who complete the questionnaires and the management who should use the results because the 'pain points' raised by employees simply cannot be addressed. Recognise the symptoms?
The reasons for this are actually quite easily explained: our experience shows us that most organisations' employee research is little more than an officially sanctioned 'Moan Meter'. By this, we mean it has been developed to focus on 'pay and rations' to the exclusion of virtually everything else. This makes the issues that are covered difficult, if not impossible, to manage and action. In turn, your employees lose faith in the process, response rates fall, and a downward spiral is created; Your money is wasted, your employees are even more disheartened, and the effect of the study is negative - the exact opposite of what you intended.
Maven's employee research process prevents the above pitfalls from occurring. It also positively addresses the capability of the employees to favourably impact customer perceptions, and indeed any other corporate goals.
Contact us to find out more about our employee research
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