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The Home Office requires police forces in the UK to measure the standard of service they provide to the public. City of London police selected Maven to conduct satisfaction surveys with victims of crime and victims or reporters of incidents of anti-social behaviour.
As we handle sensitive information, all of our interviewers received specialist training through a Victim Support consultant and are vetted to meet the rigorous requirements of this process.
Crime victims interviewed have the opportunity to offer feedback on the manner with which the police handled any reported crime. The outputs from the research are used to develop actions to improve service and customer satisfaction. The results we provide from these surveys are passed internally throughout the force, enabling officers to understand where performance can be improved and ensure satisfaction and service is improved.
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“We are extremely pleased with the quality and quantity of surveys carried out by Maven. Their professionalism, dedication and project management have ensured robust, valuable feedback, and excellent service delivery.”
City of London Police |
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