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Case Studies

Please take a moment to view our case studies:

	Customer Satisfaction Surveys - British Gypsum British Gypsum consulted Maven Management and decided to use the Parasuraman, Zeithmal and Berry Gap Analysis model. This is a proven research tool used to identify and then measure key, customer driven performance criteria.
	Employee Satisfaction Surveys - NATS NATS has used the research data provided by Maven in the management of their IT outsourcing provider, to identify improvements in the training of staff for various applications and design of appropriate IT functionality.
	Customer Requirement Surveys - Balfour Beatty Civil Engineering Maven worked with the BBCEL team to gain understanding of BBCEL business challenges, Maven provided a comprehensive response to BBCEL requirements with an appropriate research methodology.
	Customer Satisfaction Research - DaimlerChrysler Services Maven have been working with DCS since 2002, helping them to understand their customer needs more fully and guiding them in their service provision that results in customer retention and recommendation. Maven runs both a customer and a dealer satisfaction programme on an on-going basis that identify possible areas for improvement and measure the impact of new service initiatives.