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Benchmarking
- How do your customer or employee results compare to other companies?
- Is your automated answering system really that bad or do all users just dislike them?
Maven offers opportunity to benchmark against other providers in sector or with organisations employees have recently worked with.
Benchmarking can be undertaken at an overall level or against specific processes. Our research process also supports qualitative analysis of competition or “best in class”. Quantitative measures whilst providing the numbers can often lack a supportive background and insight to work with.
Using a qualitative approach we provide insightful findings ensuring understanding of what drives best practice and how this can be achieved.
CompariSat®
As part of our larger Group we hold a benchmark database known as CompariSat®. Launched in 2004 and updated annually, CompariSat® helps our customers benchmark the performance of their organisation against best practice within their market and against leaders in other markets.
For further information on CompariSat® and other benchmarking tools please contact us
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“Yorkshire Water’s aim to provide ‘a great customer experience’ is supported by Maven’s ongoing telephone research. Maven provides efficient project management, meaning our results are reliable, accurate and always provided in a timely manner. ”
Yorkshire Water |
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