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Balfour Beatty Capital is a division of the Balfour Beatty Group of companies and is dedicated to the promotion and management of Balfour Beatty’s PFI projects.
The organisation seeks to develop from outset effective partnering relationships with customers, staff and stakeholders and ensure high levels of end user satisfaction. Maven has supported the organisation achieve this through applying bespoke research techniques to meet business and research objectives.
This has included:
- Researching won and lost bids across their Healthcare, Education and Infrastructure brands
- Conducting research with staff, stakeholders and partners across their education and healthcare operational environments
- Conducting research with patients within their PFI hospitals
These programmes were conducted using a mix of executive qualitative interviews, professionally positioned business telephone interviews, web/email interviews.
Output was specifically collated and analysed to provide an overall view of relationships across the various environments and develop partnering measures. In support of this requirement the Delphi approach was used evolve attributes of partnering and trade off analysis in delivering strategic key drivers.
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