Rail Sector
Maven has a breadth of experience in the Rail sector and is experienced in providing research services across the supply chain from suppliers of parts to providing insight to customer / passenger needs and requirements.
We differentiate ourselves by taking time to understand your markets, structure, service delivery mechanisms and your business objectives. Our services are delivered by in-house professionals who are skilled in designing, developing, project managing and delivering quality research.
Any organisation operating in, or seeking to enter a highly regulated, safety driven market with a decreasing number of suppliers needs to understanding what can give them the edge. Maven supports Rail sector businesses with research solutions to meet these challenges, some examples of solutions we offer are:
- Measuring customers expectations and perceptions
- Providing insight to business partners
- Measuring channel partner relationships
- Providing insight to trading environments / competitors
- Measuring employee satisfaction / employee engagement
- Providing understating of stakeholder requirements
- Measuring supplier relationships
- Measurement of internal supplier services, I.T., Training, Service Delivery Functions
- Monitoring changing attitudes, perceptions, expectations & delivery
- Probing and diagnosing key issues / opportunities as they arise
- Secure Station accreditation research
- Season ticket holder research and loyalty measure
Maven offers a suite of research methodologies, which can be used individually or combined to support your research objectives.
We offer comprehensive solutions supporting multi modal data collection. Our clients can select data collection methods such as telephone,email,postal, web-based or voice recognition input. We have our own in-house tele-research (CATI) unit.
All of our research work is customised to the individual client and service, since no two organisations are identical and customers have very different expectations and requirements.
Many of our manufacturing sector clients have used the PZB Gap Analysis methodology as a starting point to gain understanding of their customer expectations of the ideal service provider; then measure how well customers perceive service is delivered. This supports analysis of where customers perceive Gaps exist in service provision and enables actions to be implemented in support of continuous improvement.
Our research approach supports Constructing Excellence; programmes are individually designed to support the KPI measurements defined in this standard.
Maven also applies Gap Analysis when a 360 Deg view of a business environment is required. For example Customers, Stakeholders, Suppliers and Employees.
This approach enables an in depth understanding of your business environment and through focussed insight enables implementation of improvement actions that can enhance supply chain services and deliver improved business results.
Our Gap Analysis methodology has been approved by the British Quality Foundation and supports research requirements of the ISO 9001:2000 accreditation.
Some of our Rail Sector clients include Railtrack, Thames Trains, National Railway Supplies, Balfour Beatty, Amec Spie Rail, Alstom, Birse Rail, London Underground Ltd, GTRM, JMP Consulting, South East Trains and BSR Metro.
Construction - The Team
Should you require any further information relating to the work that Maven Research carries out in the Construction Sector then please feel free to contact any one of the team:
Glyn Luckett - Sector Head
Rachael Keiderling
Donal ODwyer
Craig Bolt
Rachel Thornton
case studies
