Market Research Agency specialising in Customer and Employee Satisfaction Surveys for the UK and Europe

Maven® Research is one of the ten largest agencies in the UK for continuous research. We offer a full range of research services and use both qualitative and quantitative techniques to provide research solutions that add strategic value.

Maven specialise in Customer Satisfaction Surveys and the survey of Employee Satisfaction and Employee Engagement.

We have a broad range of business and consumer research experience across all sectors and our applications include tracking customer satisfaction levels, identifying factors that drive customer loyalty, understanding employee engagement and all forms of ad-hoc research into brands, products and services.

Customer Satisfaction Surveys

Using Customer Satisfaction Surveys and other Qualitative Research and Quantitative Research techniques including Focus Groups, Mystery Shopping, CAPI, CATI, we can help improve Customer Retention and Loyalty.

Employee Satisfaction, Engagement & Loyalty

Maven specialise in Employee Attitude Surveys, Job Satisfaction Surveys and Employee Opinion Surveys, focusing on the employees to improve customer service delivery.

Market Research

Maven carries out Market Research Surveys using Qualitative and Quantitative Research methods for all on-going and ad hoc requirements using techniques such as Mystery Shopping, Focus Groups, CAPI and CATI.